Britannia Airport Cars
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Terms & Conditions

Introduction:

These terms detail the commercial conditions of Britannia Airport Cars, aiming for clarity and comprehension to inform clients about their rights, responsibilities, and expectations while using our services.

1. Company and Service Overview:

  • Website: https://britanniaairportcars.co.uk/
  • Trade Name: Britannia Airport Cars
  • Service Focus: Known for Minicab/Private Hire Services, we provide reliable airport transfers to/from major London airports: : Heathrow Gatwick Luton Stansted London City Airport and London Southend Airport
  • Company Number: 10489482
  • VAT Registration Number: GB289 6778 15
  • TFL Licence Number: 009659
  • Registered Address: 10-16 Tiller Road, London, E14 8PX, United Kingdom
  • Parent Company: Operating under UKTRANSFER2016 Ltd, registered in England & Wales (Reg #10489482), licensed by Transport for London Taxi & Private Hire.

2. Booking Agreement:

  • Booking with us implies your agreement to these terms. A booking is confirmed once you receive a confirmation email from us.

3. Cancellation and Refunds:

  • More than 12 hours before pickup: Full refund.
  • Less than 12 hours before pickup: No refunds, except for verified flight cancellations.

4. Pricing Policy:

  • Fixed prices are guaranteed at the time of booking, reflecting our commitment to transparent pricing.

5. Child Safety:

  • Compliant with UK Government Guidelines, we accommodate child and infant travel without mandatory car seats. Specific car seat requests incur an additional £15 charge per seat.

6. Vehicle Selection:

Clients are responsible for selecting a suitable vehicle based on passenger and luggage requirements. Our fleet offers a wide range of options, and we ensure prompt resolution in case of any mismatch.

7. Punctuality & Traffic Delays:

  • Our drivers make every effort to arrive on time, but London traffic and unforeseen delays may occur.
  • Customers are encouraged to allow extra time for airport journeys to avoid inconvenience.
  • Delays under 30 minutes due to traffic conditions do not qualify for compensation or refund.
  • In case of significant delays (above 30 minutes), customers should contact customer service for assistance.

8. Lost & Found:

Items left in our vehicles will be actively returned to the owner and stored securely until claimed.

We encourage our valued clients to familiarize themselves with these terms for a seamless service experience.